支持该行业超过25年, Sedgwick has unparalleled experience managing product recalls of all sizes for nine of the top 10 global pharmaceutical companies.
制药公司面临着管理日益复杂的供应链的问题, 监管审查加强，风险环境不断变化. 越来越多的独立实验室, 药店 and academic institutions take a larger role in monitoring product safety and quality, 品牌和声誉面临的风险将会增加. 公司 need a clear and comprehensive plan that demonstrates their commitment to product safety and quality, 加强质量体系，帮助预防未来的危机, 并维护客户的声誉和市场份额.
Sedgwick’s brand protection solutions combine an industry-leading planning and implementation process with proven tools and expertise to enhance the speed and effectiveness of any product recall, 市场退出, 检索或市场挑战.
Effective product recall management requires immediate access to pharmaceutical distribution lists in order to reach vast networks of retailers, 药店, 医疗服务提供者，最重要的是病人. 不幸的是, 许多制造商的分销网络存在缺口, 哪些因素会延迟他们的回忆反应.
通知, 检索, 处理, storage and disposal of recalled products are complex undertakings that require effective management of risks to minimize impacts and protect the value across the business and in-market. Sedgwick’s brand protection solutions provide a quality-driven 处理 infrastructure that includes state-of-the-art security, 对召回产品进行隔离存放, 先进的产品搬运设备, and the surge capacity to assist clients in all steps of the pharmaceutical product lifecycle.
Sedgwick’s brand protection experts know what it takes to manage pharmaceutical product recalls in a way that uphold your commitments to customers, 供应链合作伙伴, 行业组织和监管机构.
Both over-the-counter drug manufacturers and retailers face the daunting task of notifying consumers during a product recall. The wide distribution and use of over-the-counter drugs complicate the logistics of their removal. Sedgwick’s global field team can help remove affected products from shelves with the speed and accuracy required by regulatory agencies. 应对运营挑战, our trained recall consultants offer critical drug recall services including on-site product effectiveness checks, 通知服务, 产品加工, 安全的储存设施, 以及政府授权的准备计划.
尽管有严格的临床试验和严格的药物审批程序, 处方药召回事件不断发生. 一个疏忽就可能导致集体诉讼, 史无前例的罚款甚至监禁, 药品召回没有犯错的余地. Sedgwick’s brand protection experts can handle a pharmaceutical recall or 市场退出 of any size. From satisfying complex regulatory guidelines to coordinating seamless notification and response, 产品检索, 存储，最终, product disposition — our team is singularly qualified to navigate prescription drug recalls.
我们的专有产品召回数据管理系统提高了可见性, 在召回生命周期的每个步骤中进行监控和跟踪. 另外, utilizing a central data repository helps manufacturers ensure timely and accurate compliance reporting to regulatory agencies. 从计划和启动到执行, reporting and termination — Sedgwick had unparalleled experience managing product recalls of all sizes for 17 of the top 20 global pharmaceutical companies.最可靠的体育投注
有效管理产品退货, 制药公司需要精简的流程和经过验证的基础设施. 我们的全自动, in-house tracking and monitoring services simplify the returns process to effectively handle expired and nonperforming inventory, 减少人为错误, 提高处理效率. With fast returns 处理 and a focus on accurately applying each manufacturer’s specific return policy, Sedgwick’s brand protection solutions efficiently generate the data necessary for reimbursement.最可靠的体育投注
The customer experience is a leading indicator of both current and future brand loyalty. That’s particularly true when dealing with products that help treat everything from heartburn and the common cold to the most challenging viruses or debilitating diseases.
对于制药公司, communicating with consumers requires a touch that’s different from the approach you take with medical professionals. 积极互动的力量对两种受众都具有同等的重要性. 顾客想要感受到欣赏和关心. 最重要的是, 当产品出现问题时，他们想知道, 公司会提供帮助. Customers’ faith in a brand — and their likelihood to remain a customer — can depend on those interactions.
Sedgwick’s brand protection solutions offer access to multilingual call center agents that provide your customers and prospects with immediate, 通过入站和出站渠道提供简明和有用的信息. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. 通过确保单一的接触点, Sedgwick’s brand protection team is able to build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.最可靠的体育投注