支持该行业超过25年, 全球最大的体育游戏平台官方网站是市场领先的产品召回提供商, 修复 以及客户保留解决方案 for industrial and component manufacturers.
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面对产品召回，或需要支持成为召回准备?
最可靠的体育投注
品牌保护行业
工业
供应链越复杂, 制造商就越不可能知道每个零部件的供应商.
更是如此, 许多行业的物流链复杂且环环相扣, 更不可能的是，制造商已经审核了每一个第一, 二级甚至三级供应商的质量控制和可追溯性程序. It is difficult to identify an unscrupulous supplier who might be using cheaper sub-standard materials, 甚至是假冒零件.
此外，制造业工厂现在大多是自动化的. 虽然自动化可以提高效率，减少人为错误, 它还带来了网络攻击的风险. 出于敲诈或恶意的目的, hackers could theoretically change or contaminate a product at the point of manufacture by controlling machinery or changing processes.
Increasingly complex global supply chains coupled with restrictions in trade and travel and changing suppliers are all reasons that companies should conduct proactive risk assessments and capability audits. Adopting a proactive mindset and approach ensures product recall and 修复 procedures sufficiently hold up under current 条件. Sedgwick’s brand protection experts work with you to examine all possible points of failure. We develop and adjust processes to protect your business and customers from the reputational and brand damage that can follow a product recall, 市场退出或其他质量危机.
产品召回
技术进步和创新不断发展, 而有益的同时也能带来更高的产品召回率和市场退出率. The greater the complexity of a product, the greater the scope for something to go wrong. Component parts that can work across multiple platforms generate significant production savings, 但是如果一个零件坏了, the product recall is potentially greater than it would be if a part was specific to just one model of a product.
工业产品召回管理
Sedgwick’s brand protection solutions can help establish effective product recall communication procedures with customers and partners so that all parties can be notified and updated as needed using any platform including phone, 电子邮件, 短信或社交媒体. 除了, we can quickly organize call centers and deploy field forces to find and remediate impacted product — all while keeping meticulous records that will protect you in the event of regulatory investigations or litigation.
赛奇威克的品牌保护专家已经管理了超过5个,000 of the most time-critical and sensitive global product recall and 修复 programs across more than 60 countries and multiple industries. That experience makes our team uniquely qualified to help with product recalls across a single model or across multiple products and a range of manufacturers.
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修复
工业产品补救方案
Multi-platform parts require manufacturers to have a suite of scalable solutions that can be tailored to each specific scenario, 无论你是需要修正一个模型还是上百个使用相同部件的模型. 全球最大的体育游戏平台官方网站的品牌保护知识, 经过验证的实践和协作流程为制造商提供了全面的, 单一的解决方案. 我们提供全球生产设施的现场校正服务, stores or anywhere in the supply chain to ensure that potentially harmful products are quickly and professionally repaired or removed from the market.
如果产品因市场退出而需要回收, 召回或消费者投诉, Sedgwick’s global team of field representatives is able to rapidly mobilize to correct faulty products on-site, 安装软件更新, 回收产品进行处理, 或将产品退回厂家检测. 我们快速有效的现场访问允许回收受影响的产品, while our follow-up on-site audits can verify that products were removed or repaired properly.
最可靠的体育投注客户和供应链保持
吸引并留住客户和供应链合作伙伴
Customers want to feel that companies care about them and when there is an issue with a product, 公司会提供帮助. 客户想要一个值得信赖的联系. And their faith in a brand — and their likelihood to remain a customer — can depend on those interactions.
呼叫中心支持客户和合作伙伴的保留
Sedgwick offers access to multilingual call center agents that provide your customers with immediate, 通过入站和出站渠道提供简明和有用的信息. 每个呼叫中心的程序都是在客户参与和保留的情况下创建的. 通过确保单一的接触点, Sedgwick’s brand protection team is able to build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.
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最新消息及见解
最可靠的体育投注
无论你是否正在计划——或者目前正面临——产品召回, 市场撤回或其他市场内产品事件, 我们的专家随时为您提供支持.
U.S. 调查: 888.732.3901
国际调查: +44 (0)333 300 0901